Person-centred care refers to health care that is respectful of and responsive to the preferences, needs and values of service users.
We have developed this resource which runs through why person-centred care is important, activities to promote person-centred care, what organisations and individuals can do, and supporting resources. It also highlights how implementing person-centred care initiatives supports compliance with industry standards.
One of Primary Health Tasmania’s key activities in this area is supporting the use of Person-Reported Outcome Measures (PROMs) and Person-Reported Experience Measures (PREMs) to better understand how people’s quality of life is affected by health and illness, and to help shape service delivery.
We are keen to see all healthcare providers use information and data received through PROMs and PREMs to embed person-centred care and improve the safety and quality of services.
As a commissioner of health services, we work with our contracted providers to record patient experiences and outcomes.
Person-Reported Outcome Measures (PROMs)
Person-Reported Outcome Measures (PROMs) are questionnaires completed by people who use health services.
They ask for an opinion of how health services and interventions have, over time, affected a person’s quality of life, daily functioning, symptom severity, and other aspects of health which only the receiver of services can know. PROMs can be used to fill gaps in knowledge about outcomes and whether healthcare interventions make a difference to people’s quality of life.
PROMs can be used to:
give a person’s perspective of their health
measure whether an intervention changes quality of life
measure symptoms, distress, anxiety and unmet needs
Person-Reported Experience Measures (PREMs) are another kind of questionnaire completed by people who use health and community services.
They ask for an assessment of how a person experiences and perceives their health care or support. PREMs provide a realistic gauge of a person’s satisfaction with services as well as real-time information for local service improvement.
PREMs can be used to:
measure time spent waiting
understand access to services and ability to navigate services
improve involvement (consumer and carer) in decision making
measure knowledge of care planning and pathways
improve quality of communication
support management of long-term conditions.
PREMS can be collected in a range of ways, including through paper and electronic surveys.